Why is new client onboarding process so essential?

Turn your client onboarding process into a demonstration of your businesses quality. Streamline the experience to drive customer loyalty and satisfaction. As soon as you close a deal with a customer, provide a well-executed new customer onboarding experience to cement your new relationship.

Who has a role in a new client onboarding process?

Many people are involved. Typically a Sales Representative transitions the relationship to an Account Manager. However, a Project Manager may also need to be involved to coordinate the work that needs to get done early in the customer relationship. Administrative tasks also need to get done. Accounting needs to get customers set up in accounting systems and IT needs to make sure customers have access to relevant systems. Signatures on additional disclosures and notifications may be needed to comply with regulations.

What issues arise if new client onboarding is not done well?

If onboarding processes are not well coordinated, the clients’ first experience will feel unprofessional, unorganized, and unproductive and that can ruin any client relationship. Important regulatory steps might be overlooked and lead to future liabilities and problems with auditors. Unless you have a systematic approach to your client onboarding process, these kinds of issues can arise. Even people who trained in the process can forget important steps in today’s busy, distraction-filled work environments. {Avoid these issues.} Don’t let a poor first impression cause clients to doubt their decision and start thinking about your competitors.

What should be included in your client onboarding process?

In addition to getting your client set up in your back-office systems and your collaboration platforms, also make sure your client onboarding process gathers client goals, time tables, budgets, strategies, targets, and other information. Use the onboarding process opportunity to get to know your client. Schedule meetings to discuss key topics with your customer. Stay focused on their needs. Use a structured process to keep your team focused. Exceed your clients’ expectations. Build the foundations of new customer relationships with your new client onboarding process.

How to document and automate your new client onboarding process:

  • Document and Share the Process
    Get started with the new client onboarding template. Customize the outlined process. Add forms, videos, images, details, roles, assignments, relative due dates, timelines, and tasks to meet your needs. Generate print and PDF copies of your documented process or share it with other managers.
  • Automate Workflow Processes and Checklists
    Typically client onboarding involves employees from several departments. Sales acquires the client and inputs their data. Account managers organize meetings and projects. Entire teams may be involved in those meetings and projects. Processes like this require the coordination of many people. Automated workflows and tasks helps everyone move through the entire process with clarity and ease. To start a new workflow from your documented process, simply click Start.
  • Integrate with Other Systems
    Eliminate the effort, slow speed, and error prone nature of transferring information manually between systems. TeamworkIQ’s integration points let you exchange events and data with the most popular CRM systems and 1000’s of other apps and software systems.
  • Achieve Operational Excellence
    Save managers, your employees, and your whole business time and money while running ultra-efficiently. View live processes on dashboards. Analyze the details. Get reports when you want them and notifications if issues arise. Archive everything for compliance and record keeping.
  • Avoid Costly Mistakes
    Make sure each critical step gets done right and on time. When steps in the client onboarding process get forgotten, done incorrectly, done late or missed the company’s risk of losing a valuable client increases significantly. To avoid these risks make your onboarding process systematic, reliable, and effective.

Use TeamworkIQ’s client onboarding process template to assure that your first impression is a lasting one that leads to continued business, ongoing revenues, and enthusiastic referrals to new clients.

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